Consultants work surveillance systems

The basis of labor productivity is a consultant supervision system, both a qualitative and quantitative. Call Center Outsourcing has a significant impact on the perception of the client by its customers.

The most important part is the competence of the people who are in the direct contact with the customer. Also important are the quantitative factors like performance of consultant who has a direct impact on the cost of his work.

Each consultant employed by Holicon, before starting the job attends an implementation cycle, which includes telemarketing training, product training, training in the handling of information panels and a compendium of knowledge about the principles prevailing in Holicon. These principles pertain to existing in Holicon systems of work ,communication, employee evaluation and promotion.

Employee evaluation for both consultants and supervisors including coordinators and project managers is conducted on a monthly basis and has a major impact on employee wages.

Criteria of evaluation for those individuals vary upon the specific projects. Generally speaking project managers are judged through the prism of the financial results of projects, coordinators through quantitative and qualitative results of the consultancy team reporting to them and consultants in accordance with rating system assigned to the project. Summing up the consultant rating system consists of qualitative and quantitative factors.