Sale

Running sales hotline dedicated to outbound traffic to one of the largest telecommunications operator on Polish market.

One of the leaders in telecommunications in Poland turned to us with a proposal for cooperation. The strategic goal was to strengthen operator's market position in the SOHO segment. Therefore, our client has decided to do a very active market entry and suggested we cooperate with the sales project.

The aim of the project was an increase the sales in the SOHO segment, and thereby increase brand recognition and strengthening position in the telecommunication market. In principle, the project acted as an alternative channel.

Our client's target was to show his company as a provider of good solutions and services that respond to customer needs, give a sense of reliability and helping make a good choice of brand.

Implementation of the project was scheduled for April 2006. Cooperation was based on conditions specified by the customer. The project was based on sales of an activation of GSM phones in the SOHO segment for business clients. As a performer we were held accountable for results.

The actions were based on the budget established by the client. Within the budget technological processes have been launched and areas of customer service identified -activation sales, handling a difficult customer and complaint service. A customer has provided SOHO base.

From the beginning we put emphasis and attention on providing a friendly and competent customer service combined with quality service performed - in line with its expectations and standards.

For this reason, recruitment activities were conducted, aimed at finding the best candidates to conduct the sales. 21 consultants have been dedicated to the project, twenty phone support people and one person handling the back office.

Business benefits. project achieved the sales and quality according to the projected plan.