Launching helpline to support inbound call, dedicated to the lead provider of telecommunications services
Initial situation. One of the leading companies on the Polish market from the an explanation of company's statutory requirements and financial settlements.
After verification of our customer's needs, we decided to propose operational solutions. Project development also included the supervision of launching, coordinating, and in the future preparation of methods and opportunities for project development.
The aim of the project was to increase competence of the customer and improving its operational efficiency.
Implementation of the project. While maintaining all the necessary procedures we developed, step by step action plan to support the client's business. According to the plan we had to diagnose the client's operational needs and develop investment objectives and costs of the project. We have prepared an offer, then verified the business objectives and estimated project start date.
The project required some training for it to be executed. We recruited people who were responsible for the project and we started implementation training. The next step was to eliminate deficiencies, and launch supervision of implementation with the participation of competent and qualified project managers. After determining the reporting system we have proceeded to run the project. The next phase of cooperation after the implementation of the project was to focus on the current supervision and coordination of activities of the first stages of the project, including again complementing competencies and eliminating deficiencies.
Summary of the project. The project has been successful - is effective, optimal, and above all meets the expectations of the customer.
Business benefits.Thanks to the well implemented project the client is able to carry out its mission of being a strong provider of telecommunications services in Poland and also he is able build important values like: efficiency, entrepreneurship, trust and focus on the consumer.
Interactive Voice Response it is a name of service providing interactive handling of caller. After listening to pre recorded messages caller can choose between options in menu. IVR allows you to automatically select the type of information requested with the possibility of switching to a consultant. It is possible to expand functionality of IVR with voice recognition or text2speech, system allowing IVR to read written text. 
If you are interested in the implementation of our products and services, please contact our sales department: