Help Desk

We offer technical support for customers and remote support users of IT applications. Sample range of support provided within incoming action:

• assistance in the activation of services, assistance in registering, installing a modem, checking the access parameters
• help in hardware configuration
• diagnosis of malfunction of the service, defining the source of the problem
• The system configuration, creation of connections under various operating systems
• handling complaints
• explaining to customers technical issues which affect service performance
• accepting retention applications if the client intends to resign from service and forwarding them to the appropriate department dealing with the client retention
• contacting customers who are prepared technologically and administratively, but did not start using the service yet, help with login
• closing notifications of a problem, contacting the customer and confirming removal of defects, closing reports in the CRM system
• support for voice services, diagnosing the problem, accepting applications, placing them into the CRM system and directing to appropriate unit