Contact Center
We are well known call center service provider. We finalized wide range of projects including: hotline, IVR, voice mailing, CATI research, telemarketing, sales and back office. Modern call center services are meant to build value through change in project management. As a provider of business solutions, we take full responsibility for entire processes, from preparation of needed technology to optimization of a process in order to obtain measurable economical values. Owning to this our partner can focus all of his energy on his main business activity.
The success of outsourcing projects depends on:
- clearly defined expectations and opportunities
- proven solutions, tools and processes
- the quality and reliability
- flexibility and adaptation to changing process conditions
- low cost of services
Information Services
- HOTLINE
It is the most direct communication tool with a Client. We handle connections made by customers of given service or company. We provide 24/7 service with additional possibilities such as: voice announcements, IVR (Interactive Voice Response) with many degrees of expansion, and also queuing and dedicated connection distribution system.
Sales by phone is a quick and inexpensive form of reaching out to the customer. We offer a comprehensive service from the preparation of a draft tele-address database, through consumer service, help desk, back office and professional after-sales service.
We offer technical support for customers and remote support users of IT applications. Sample range of support provided within incoming action:Back Office
Additional service used in the expanded project. This represents the after-sales facilities and is part of the administrative management. The tasks of the back office include:
CATI
We provide CATI (Computer Assisted Telephone Interviewing) market research. By telephone,e-mail polls or interactive Web pages we obtain information about the preferences of customers, their needs, level of satisfaction, and we examine the opportunities and threats for the development of trade marks.
Collection
Our offer is called soft recovery, within which we offer: handling of B2B, B2C accounts receivable, monitoring collection payments, handling correspondence, recovery of documents and the confirmation of payments made.
If you are interested in the implementation of our products and services, please contact our sales department: